Terms of Service

Agreement

By creating an account, accepting these Terms, or using the Vektercore service (the “Service”), you agree to these Terms for yourself or for the organization you represent. You represent that you have authority to bind that organization, that you are at least 18 years old, and that you can enter a contract.

The contracting party is Allen Creative LLC (“Company,” “we,” “us”). The Service is offered as Vektercore, an Allen Creative LLC company.

The Service

Vektercore is software for field-service and related business workflows, on the web and, when available, in mobile apps. Features may change. Preview features may be unstable and are provided as-is.

Accounts and customer data

You are responsible for:

• the accuracy of registration information;
• safeguarding credentials;
• activity under your account;
• roles and access for your users;
• content and personal information you or your users upload (“Customer Data”), including records about your own customers.

We process Customer Data to provide the Service under these Terms and the Privacy Policy. To ask about data processing terms for your organization, email info@vektercore.com.

Email info@vektercore.com to request access, export, or deletion of personal data.

Subscriptions, fees, and automatic renewal

Current list prices:

• Solo: $49 per month, or $490 per year if billed annually.
• Team: $129 per month, or $1,290 per year if billed annually.
• Scale: $249 per month, or $2,490 per year if billed annually.

Annual pricing equals 10 times the monthly price, with 2 months free. The yearly amount is billed once.

Fees are billed in advance via our payment processor (Stripe). You authorize us and Stripe to charge your payment method for recurring fees until you cancel.

If you buy a subscription, it renews automatically at the then-current price for the same billing period (monthly or yearly), and we charge your payment method each period until you cancel. You can cancel at any time from Billing in the app or by emailing info@vektercore.com; cancellation takes effect at the end of the current billing period.

A paid subscription renews automatically for the same billing period until you cancel. You may cancel auto-renewal at any time from Billing in the app, or by emailing info@vektercore.com with the account email and a clear cancellation request.

We may change prices for future billing periods. We will notify you by email before a price change takes effect. Questions about a plan, a price change, or cancellation: info@vektercore.com.

Prices do not include taxes. Applicable taxes may be added at checkout. Refunds are provided where required by law.

Text messages, when you use them, are also described in the SMS Terms.

Plans, users, and usage

Your plan includes the users and monthly usage allowances shown on the Pricing page for the plan you select at checkout. Every plan includes the same features. Plans differ by users and usage allowances.

A user is any owner, office, or field login. Your clients never count as users.

Additional users cost $15 per month, or $150 per year on annual plans.

Allowances are monthly plan limits. If you regularly go over an allowance, we will contact you about moving to a larger plan. We do not charge overage fees. No job caps.

To change plans, email info@vektercore.com. The price and allowances of each plan are shown on the Pricing page.

Acceptable use

You will not:

• violate the law;
• infringe someone else’s rights;
• probe or disrupt the Service, except authorized security research that you coordinate with us first;
• reverse engineer the Service except where the law allows it;
• resell the Service without our written permission;
• send spam or unlawful text messages or email;
• upload malware or illegal content;
• use the Service to provide emergency services where a failure could cause death or serious injury, unless we have a written agreement that covers that use.

Third-party services

The Service may work with other companies for payments, messaging, maps, analytics, and error monitoring. Their terms apply to their own services. Questions: info@vektercore.com.

Intellectual property

We and our licensors own the Service, the software, and the branding. You keep ownership of Customer Data. You grant us a limited license to host, process, and display Customer Data only to provide the Service and as the Privacy Policy describes. We may use feedback you give us without an obligation to you.

Confidentiality

Each party may receive non-public information from the other. The receiving party will use it only for this relationship and will protect it with reasonable care. This duty does not cover information that is public, independently developed, or required to be disclosed by law.

Disclaimers

The Service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant uninterrupted or error-free operation. Some jurisdictions do not allow certain disclaimers. Those limits may not apply to you.

Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, even if advised of the possibility.

To the maximum extent permitted by law, each party’s aggregate liability arising out of these Terms or the Service will not exceed the amounts you paid us for the Service in the 12 months before the event giving rise to the claim.

These limits do not apply to a party’s indemnity obligations, to a party’s gross negligence, fraud, or willful misconduct, or to your obligation to pay fees. Some jurisdictions do not allow certain limitations. Those limits may not apply to you.

Indemnity

You will defend and indemnify Allen Creative LLC against third-party claims arising from Customer Data, from your use of the Service in violation of these Terms or the law, and from your dealings with your own clients, including messages you send through the Service.

We will defend and indemnify you against third-party claims that the Service, as provided by us, infringes a United States patent, copyright, or trademark, or misappropriates a trade secret. This does not cover claims caused by Customer Data, by your modifications, by combining the Service with products not provided by us, or by use in breach of these Terms. If the Service is or may become the subject of such a claim, we may modify or replace the affected part of the Service, or end access to it and refund prepaid fees for the unused period.

The party seeking indemnity must give the other party prompt notice of the claim, let the indemnifying party control the defense, and cooperate reasonably. The indemnifying party will not settle a claim in a way that admits fault of the other party without that party’s consent.

Suspension and ending access

We may suspend or end access for a material breach, non-payment, legal risk, or misuse. You may stop using the Service and cancel as described above. When access ends, your right to use the Service ends. Questions about Customer Data after that: info@vektercore.com.

Governing law and disputes

These Terms are governed by the laws of the State of California, excluding conflict-of-law rules.

Before filing a claim, contact info@vektercore.com and try in good faith to resolve the dispute for 30 days.

The exclusive venue for disputes arising out of these Terms or the Service is the state courts located in San Joaquin County, California, and the federal courts for the Eastern District of California. Both parties consent to personal jurisdiction there.

Either party may seek injunctive relief for misuse of its intellectual property or confidential information in any court of competent jurisdiction.

Changes

We may update these Terms. We will change the Last updated date on this page when we do, and we will give notice of a material change by email or in the product. For a subscription that renews automatically, additional notice rules may apply.

Other terms

If a provision is unenforceable, the rest remains in effect. These Terms are the entire agreement about the Service, together with an order form if you and Allen Creative LLC sign one. You may not assign these Terms without our consent. We may assign them to an affiliate or a successor. Notices to us: info@vektercore.com.

Contact

Allen Creative LLC, Lodi, California, USA.

Vektercore, an Allen Creative LLC company.

info@vektercore.com