Terms & Conditions
Welcome to VekterCore. By accessing or using our website, web application, mobile applications, or any related services (collectively, the "Service"), you agree to be bound by the following Terms & Conditions. If you do not agree to these terms, please do not use our platform.
1. Acceptance of Terms
1.1. By creating an account or using the Service, you confirm that you are at least 18 years old and have the authority to enter into this agreement on behalf of yourself or the organization you represent.
1.2. These Terms & Conditions form a legally binding agreement between you ("Customer," "you," or "your") and VekterCore ("VekterCore," "we," "us," or "our").
2. Description of Service
2.1. VekterCore is a cloud-based field service management (FSM) and customer relationship management (CRM) platform that provides:
- Work order creation, scheduling, and dispatch management
- Customer relationship management and service history tracking
- Estimates, invoicing, and payment collection
- GPS-based technician tracking and route optimization
- Native mobile applications for iOS and Android field technicians
- Equipment and asset tracking
- Service agreement and maintenance contract management
- Reporting, analytics, and business intelligence
- Integration with third-party accounting, calendar, and payment platforms
2.2. The Service is provided on a subscription basis. Features available to you depend on your selected plan. All features are subject to availability and may be updated, modified, or discontinued at our discretion with reasonable notice.
3. Account Registration and Security
3.1. You must provide accurate, current, and complete information when creating your account. You agree to update this information to keep it accurate.
3.2. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
3.3. You must notify VekterCore immediately of any unauthorized use of your account or any security breach.
3.4. Organization administrators are responsible for managing user access, roles, and permissions within their organization's account.
4. Subscription and Payment
4.1. VekterCore offers multiple subscription plans billed on a per-user, per-month or per-user, per-year basis. Pricing details are available on our website.
4.2. All fees are charged in advance for the applicable billing period. Fees are non-refundable except as required by law or as explicitly stated in these terms.
4.3. We may change our pricing with 30 days' advance notice. Price changes will take effect at the start of your next billing cycle.
4.4. If payment fails, we will attempt to notify you. Continued failure to pay may result in suspension or termination of your access to the Service.
4.5. Free trials, if offered, are subject to the terms specified at the time of enrollment. At the end of a trial period, you will be required to select a paid plan to continue using the Service.
5. Data Ownership and Usage
5.1. You retain full ownership of all data you input into VekterCore, including customer records, work orders, invoices, photos, notes, and any other content ("Your Data").
5.2. You grant VekterCore a limited license to host, store, process, and display Your Data solely for the purpose of providing the Service.
5.3. Upon termination of your account, you may request an export of Your Data. We will make Your Data available for export for 30 days following termination, after which it may be permanently deleted.
5.4. We may use aggregated, anonymized data derived from your usage of the Service for analytics, benchmarking, and product improvement purposes. This data will never identify you or your customers.
6. User Responsibilities
6.1. You agree to use the Service only for lawful purposes related to managing your field service business operations.
6.2. You are responsible for ensuring that your use of the Service complies with all applicable local, state, and federal laws, including employment laws, data protection regulations, and industry-specific requirements.
6.3. You agree not to:
- Reverse engineer, decompile, or disassemble the Service
- Resell, sublicense, or redistribute access to the Service
- Use the Service to store or transmit malicious code
- Interfere with the security or integrity of the Service
- Use the Service to collect data about individuals without their consent
- Exceed reasonable usage limits that may impact other customers
7. Mobile Applications and Location Data
7.1. Our mobile applications for iOS and Android are designed for use by field service technicians. By using the mobile apps, technicians consent to the collection of GPS location data during active work hours for dispatch, routing, and time-tracking purposes.
7.2. Organization administrators control whether GPS tracking is enabled and can configure tracking schedules and permissions.
7.3. Location data is stored securely and is accessible only to authorized users within the technician's organization.
8. Third-Party Integrations
8.1. VekterCore integrates with third-party services such as QuickBooks, Stripe, Google Calendar, and others. Your use of these integrations is subject to the respective third party's terms of service.
8.2. We are not responsible for the availability, accuracy, or functionality of third-party services.
9. Intellectual Property
9.1. All content, software, designs, trademarks, and proprietary technology comprising the Service are the intellectual property of VekterCore.
9.2. You may not copy, modify, distribute, or create derivative works based on the Service without prior written consent.
10. Limitation of Liability
10.1. The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied.
10.2. VekterCore shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of or inability to use the Service.
10.3. Our total liability for any claim arising from these terms or the Service shall not exceed the amount you paid to VekterCore in the 12 months preceding the claim.
11. Indemnification
You agree to indemnify, defend, and hold harmless VekterCore and its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Service or violation of these terms.
12. Termination
12.1. You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period.
12.2. We reserve the right to suspend or terminate your access to the Service if you violate these Terms & Conditions, with notice where practical.
12.3. Upon termination, your right to access the Service ceases immediately, subject to the data export period described in Section 5.3.
13. Changes to Terms
13.1. We may update these Terms & Conditions periodically. Material changes will be communicated via email or in-app notification at least 30 days before taking effect.
13.2. Continued use of the Service after changes take effect constitutes acceptance of the updated terms.
14. Governing Law and Disputes
14.1. These terms are governed by the laws of the United States, without regard to conflict of law principles.
14.2. Any disputes arising from these terms or the Service shall first be addressed through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association.
15. Contact Us
If you have questions about these Terms & Conditions, please reach out through our Contact page.